Welcome to explorekkia.com (“Website”) and the explorekkia mobile/web applications (collectively referred to as the “Platform”).

The domain name explorekkia.com is owned and operated by Ghoomakkad Travels (“we”, “us”, “our”, “Company”), a travel marketplace operating under applicable laws of India.

By accessing, browsing, registering, or making a booking on the Platform, you (“you”, “your”, “Customer”, “Traveller”) agree to be bound by the following Terms & Conditions (“Terms of Use”), along with all applicable policies incorporated herein by reference, including the Privacy Policy, Refund & Cancellation Policy, and Vendor Policies.

If you do not agree with these Terms, you must not use the Platform.

1. Nature of Platform & Scope of Services

Explorekkia.com is an online technology platform that facilitates discovery, comparison, and booking of travel packages offered by independent third-party travel agents, tour operators, and service providers (“Vendors”).

The Company:

• Does not own, operate, or control any tour or travel service
• Is not a party to the contract between the Customer and the Vendor
• Acts only as a facilitator and intermediary

The ultimate responsibility for execution, quality, safety, and delivery of services rests solely with the respective Vendor.

2. Limitation on Content Usage

• All information, content, materials, software, products, and services available on the Platform are provided “as is”.
• Your use of the Platform is entirely at your own risk.
• You are solely responsible for ensuring that services booked meet your personal requirements.

You are strictly prohibited from:

• Modifying, copying, distributing, reproducing, publishing, selling, or creating derivative works from any content on the Platform
• Using Platform content for commercial purposes without written permission

Unauthorised use may result in civil and/or criminal liability.

The Company reserves the right to modify, suspend, or remove any content at its sole discretion without notice.

3. Editorial & Ethical Standards

Explorekkia.com endeavours to conduct business lawfully, ethically, and responsibly.

• Any informational or editorial content is provided for general guidance only
• Such content does not constitute professional, medical, legal, or travel advice
• Users must consult appropriate professionals before acting on any information

All images and third-party content belong to their respective owners and are used for representational purposes only.

4. Third-Party Websites & Links

The Platform may contain links to third-party websites or services for convenience.

• The Company does not endorse or control such websites
• We are not responsible for their content, policies, or practices
• Users are advised to independently review third-party terms

5. Limitation of Liability & Disclaimer

By making a booking, you acknowledge that:

• The Company only provides a technology platform
• The contract for services is strictly between you and the Vendor

Accordingly, the Company:

• Does not guarantee service quality, availability, or fitness
• Is not liable for acts, omissions, delays, cancellations, accidents, losses, injuries, or deficiencies caused by Vendors or third parties
• Shall not be liable for visa rejection, travel restrictions, airline policies, hotel rules, or government actions

6. Passport, Visa & Travel Documentation

It is solely your responsibility to ensure:

• Passport validity of at least 6 months from date of return
• Passport is machine-readable and untampered
• Name consistency across documents
• Compliance with visa and immigration requirements

The Company bears no liability for denial of entry, exit, or travel due to documentation issues.

7. Force Majeure

Neither the Company nor its affiliates shall be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters
• War, riots, terrorism
• Epidemics, pandemics
• Government restrictions or court orders
• Transport or infrastructure failures

Obligations accrued prior to such events shall remain enforceable.

8. Transaction Privity

• All commercial terms (pricing, payment, delivery, cancellation, refunds) are decided by Vendors
• The Company does not control or influence such terms
• The service contract is a bipartite agreement between Customer and Vendor

The Company shall not be liable for disputes arising from such contracts.

9. Privacy

Your use of the Platform is subject to our Privacy Policy. By accepting these Terms, you acknowledge having read and agreed to it.

10. Mode of Refund

• Refunds may be issued as original payment reversal, wallet credit, or voucher
• Mode and eligibility depend on Vendor policy and service provider rules
• Processing is subject to receipt of funds from the Vendor

11. Pandemic / Health-Related Travel Restrictions

Travel services may be denied by Vendors if:

• A Customer shows symptoms of illness
• Government or health advisories restrict travel
• Safety protocols are violated

In such cases:

• The Company assumes no liability
• Refunds, if any, are governed strictly by Vendor policy

12. Indemnification & Restriction on Refunds

You agree to indemnify and hold harmless Ghoomakkad Travels / explorekkia.com, its affiliates, directors, employees, and partners against all claims, losses, liabilities, or expenses arising from:

• Breach of these Terms
• Misuse of the Platform
• Violation of laws or third-party rights

The Company reserves the right to withhold or forfeit refunds in case of violations.

13. Customer Responsibilities & User Content

You are solely responsible for any content posted, including reviews and feedback.

You agree not to publish content that is:

• False, defamatory, abusive, obscene, unlawful
• Harmful to the reputation of the Company or Vendors

The Company reserves the right to remove such content without notice.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of Indian courts.

15. Contact & Grievance Redressal

For queries or grievances related to the Platform:

• support@explorekkia.com